Guest Experience Lead - Front Desk & Kiosk Ops

Mountain Capital Partners; Las Vegas (NV); On-site; USD 42,000 - 68,000; Full time

Job summary

Mountain Capital Partners is seeking a Guest Services Lead to oversee daily front-desk and self-service kiosks at the resort, delivering exceptional service to every guest. You will manage team scheduling, handle complex guest escalations, and coordinate group sales from inquiry to arrival.

The ideal candidate thrives in a fast-paced environment, excels at multi-tasking across phone, email, and in-person interactions, and ensures tickets, passes, and related operations run smoothly.

Qualifications

• Self-motivated and dependable, able to work with others.
• Strong attention to detail, organizational skills, basic math/POS abilities.
• Willingness to develop new skills and adapt to changing needs.
• Strong interpersonal skills with a friendly, patient attitude.
• Ability to work a flexible schedule, including weekends, holidays.

Responsibilities

• Lead team scheduling, breaks, and time-off requests; de-escalate guest issues in person, by phone or email.
• Direct group sales inquiries from first contact to execution, including payments and pass issuance.
• Serve as primary front-desk contact, handling high-volume calls, emails, and guest inquiries.
• Process reservations for rentals and ski lessons; manage guest portal access and refunds.
• Operate kiosks and front-desk hardware, print passes, restock inventory, and troubleshoot jams.

Skills

Team leadership

Customer service

Multitasking

Communication

Interpersonal skills

Attention to detail

Job description

Mountain Capital Partners is seeking a Guest Services Lead to oversee daily front-desk and self-service kiosks at the resort, delivering exceptional service to every guest. You will manage team scheduling, handle complex guest escalations, and coordinate group sales from inquiry to arrival.

The ideal candidate thrives in a fast-paced environment, excels at multi-tasking across phone, email, and in-person interactions, and ensures tickets, passes, and related operations run smoothly.