Guest Experience Lead — Luxury Beauty Retail

L'Occitane En Provence; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

L’Occitane Orlando International Outlet is seeking an Assistant Store Manager to help create a peaceful, premium shopping experience. Working with the Store Manager, you’ll lead the team, model hospitality, and uphold our commitment to sustainability.

You’ll guide guests through product selections, organize regular training, and adapt leadership styles to diverse staff. Familiarity with skincare and clienteling is valued, and you’ll help ensure customer happiness from first touch to final

Qualifications

• Experience leading teams in retail or hospitality.
• Excellent communication and guest service skills.
• Strong training and coaching abilities.
• Customer-focused with a passion for skincare.
• Basic tech proficiency.

Responsibilities

• Lead by example to foster a welcoming, brand-aligned guest experience.
• Guide guests in product selection based on preferences.
• Support open communication and feedback within the team.
• Collaborate with the Store Manager to run regular product-knowledge trainings.
• Adapt management style to diverse team members to build a cohesive environment.

Skills

Team leadership

Guest experience

Communication skills

Sales-focused mindset

Skincare knowledge

Clienteling

Technology basics

Tools

POS systems

Job description

L’Occitane Orlando International Outlet is seeking an Assistant Store Manager to help create a peaceful, premium shopping experience. Working with the Store Manager, you’ll lead the team, model hospitality, and uphold our commitment to sustainability.

You’ll guide guests through product selections, organize regular training, and adapt leadership styles to diverse staff. Familiarity with skincare and clienteling is valued, and you’ll help ensure customer happiness from first touch to final