Assistant Store Manager - Orlando Outlet

L'Occitane Group; Orlando (FL); Presencial; USD 42 000 - 56 000; Tempo integral

Resumo da oferta

L’Occitane Orlando International Outlet is seeking an Assistant Store Manager to help create a peaceful, premium shopping experience. Working with the Store Manager, you’ll lead the team, model hospitality, and uphold our commitment to sustainability.

You’ll guide guests through product selections, organize regular training, and adapt leadership styles to diverse staff. Familiarity with skincare and clienteling is valued, and you’ll help ensure customer happiness from first touch to final

Qualificações

• Experience leading teams in retail or hospitality.
• Excellent communication and guest service skills.
• Strong training and coaching abilities.
• Customer-focused with a passion for skincare.
• Basic tech proficiency.

Responsabilidades

• Lead by example to foster a welcoming, brand-aligned guest experience.
• Guide guests in product selection based on preferences.
• Support open communication and feedback within the team.
• Collaborate with the Store Manager to run regular product-knowledge trainings.
• Adapt management style to diverse team members to build a cohesive environment.

Conhecimentos

Team leadership

Guest experience

Communication skills

Sales-focused mindset

Skincare knowledge

Clienteling

Technology basics

Ferramentas

POS systems

Descrição da oferta de emprego

Who You Are:

As an Assistant Store Manager at L’Occitane Orlando International Outlet, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you’ll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

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