Retail Experience Lead – Skincare & Sustainability

L'OCCITANE Group (B Corp); Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

L’Occitane Group is seeking an Assistant Store Manager for our Southpark location in Charlotte, NC. You will work closely with the Store Manager to deliver an exceptional guest experience, lead a retail team, and uphold our sustainability commitments while showcasing our iconic yellow doors.

You will foster a warm, sensory-focused environment, guide product selection for guests, and help train staff to enhance service and performance in a retail setting.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• Innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the Host: Foster a warm and inviting atmosphere aligned with brand values and sensory experience.
• Prioritize Guest Experience: Guide guests in selecting products tailored to preferences.
• Keep an Open Mind: Embrace feedback to support open communicative culture.
• Let Success Drive You: Organize training sessions with the Store Manager to enhance product knowledge and service.
• Foster a Team Culture: Adapt management styles to accommodate different personalities.
• Communicate with Care: Provide guidance and support to store staff to maintain a positive team culture.

Skills

Team leadership

Effective communication

Innovative sales approach

Customer happiness focus

Skincare/fragrance knowledge

Clienteling experience

Basic tech skills

Job description

L’Occitane Group is seeking an Assistant Store Manager for our Southpark location in Charlotte, NC. You will work closely with the Store Manager to deliver an exceptional guest experience, lead a retail team, and uphold our sustainability commitments while showcasing our iconic yellow doors.

You will foster a warm, sensory-focused environment, guide product selection for guests, and help train staff to enhance service and performance in a retail setting.