Guest Experience Lead — Elevate Service & Sustainability

L’Occitane at Mall of America; BLOOMINGTON (MN); Sur place; USD 50 000 - 65 000; Plein temps

Résumé du poste

L’Occitane at Mall of America is seeking an Assistant Store Manager to help create a peaceful, sensory-focused shopping experience. Working with the Store Manager, you will lead a team, coach staff, and ensure exceptional guest service in a fast-paced environment.

You will mentor team members, execute brand standards, and foster a collaborative, inclusive culture while upholding our commitment to sustainability in every customer interaction.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsabilités

• Be the Host: foster warm atmosphere aligned with brand values.
• Prioritize guest experience with personalized product recommendations.
• Embrace feedback and support open communication culture.
• Collaborate with Store Manager to deliver regular trainings.
• Lead by example to adapt to different communication styles.
• Guide store staff to maintain a positive, inclusive team culture.

Connaissances

Retail leadership

Guest experience

Communication

Team development

Customer focus

Skincare knowledge

Clienteling

Tech proficiency

Outils

POS systems

Inventory management

Description du poste

L’Occitane at Mall of America is seeking an Assistant Store Manager to help create a peaceful, sensory-focused shopping experience. Working with the Store Manager, you will lead a team, coach staff, and ensure exceptional guest service in a fast-paced environment.

You will mentor team members, execute brand standards, and foster a collaborative, inclusive culture while upholding our commitment to sustainability in every customer interaction.