Guest Experience Lead & Team Coach (Retail)

L'Occitane En Provence; Charlotte (NC); On-site; USD 40,000 - 65,000; Full time

Job summary

L'Occitane Southpark is seeking an Assistant Store Manager to partner with the Store Manager in delivering an exceptional customer journey. You will help create a serene shopping space and mentor the team while upholding our sustainability commitments.

In this role you will lead guest experiences, train staff, and ensure product knowledge across skincare, body care, and fragrance to delight customers and drive sales in a busy retail environment.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Foster a warm, inviting atmosphere aligned with brand values to enhance the sensory experience.
• Provide personal, knowledgeable service to guide guests in product selection.
• Embrace feedback and support an open, communicative culture.
• Organize regular training with the Store Manager to boost product knowledge and service.
• Adjust management approaches to accommodate diverse communication styles.
• Provide guidance and support to staff to build a positive, inclusive team.

Skills

Team leadership

Customer service excellence

Communication skills

Skincare knowledge

Job description

L'Occitane Southpark is seeking an Assistant Store Manager to partner with the Store Manager in delivering an exceptional customer journey. You will help create a serene shopping space and mentor the team while upholding our sustainability commitments.

In this role you will lead guest experiences, train staff, and ensure product knowledge across skincare, body care, and fragrance to delight customers and drive sales in a busy retail environment.