Guest Experience Lead - Assistant Store Manager

L'OCCITANE Group (B Corp); New York (NY); On-site; USD 32,000 - 37,000; Full time

Job summary

L’Occitane Group is seeking an Assistant Store Manager at Grand Central Station to foster a welcoming, sensory retail environment. You’ll work closely with the Store Manager to elevate guest experiences and lead by example in service, training, and teamwork.

Join a sustainability-minded brand known for skincare, body care, and fragrance as you guide staff, tailor product recommendations, and uphold ethical practices in a dynamic New York city setting.

Qualifications

• Experience leading teams in retail or hospitality.
• Exceptional skills in guiding and communicating effectively.
• Innovative approach in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the Host: Foster a warm and inviting atmosphere aligned with brand values, enhancing the sensory customer experience.
• Prioritize Guest Experience: Provide personalized assistance and guide guests to product selections.
• Keep an Open Mind: Embrace feedback to improve service and culture.
• Let Success Drive You: Collaborate with Store Manager to train staff and elevate product knowledge.
• Foster a Team Culture: Adapt leadership to different communication styles.
• Communicate with Care: Lead and support store staff to maintain a positive, inclusive team.

Skills

Guest experience

Leadership

Communication

Sales-oriented

Customer happiness

Tech literacy

Tools

POS familiarity

Job description

L’Occitane Group is seeking an Assistant Store Manager at Grand Central Station to foster a welcoming, sensory retail environment. You’ll work closely with the Store Manager to elevate guest experiences and lead by example in service, training, and teamwork.

Join a sustainability-minded brand known for skincare, body care, and fragrance as you guide staff, tailor product recommendations, and uphold ethical practices in a dynamic New York city setting.