Guest Experience Lead: Hotel Front Desk Agent

McKibbon Hospitality; Huntsville (AL); On-site; USD 24,000 - 29,000; Full time

Job summary

Four Points Sheraton Huntsville is seeking a Front Desk Agent to greet guests, check them in and out, and deliver exceptional service at the lobby desk. You will learn hotel operations including F&B support and work a variety of shifts to ensure smooth daily operations.

The role emphasizes guest satisfaction, professional communication, and adherence to McKibbon Guiding Principles while maintaining a welcoming atmosphere for all visitors.

Qualifications

• Previous experience working as a front desk agent or in a similar role.
• A high school diploma or equivalent vocational training certificate.
• Experience working at a hotel establishment (highly desired).

Responsibilities

• Assist guests with check-in and check-out, verifying registration information.
• Handle guest requests, provide information about hotel features and local area.
• Resolve guest issues professionally to ensure satisfaction.
• Coordinate with housekeeping and other departments to communicate guest needs.

Education

High school diploma or equivalent vocational training certificate

Job description

Four Points Sheraton Huntsville is seeking a Front Desk Agent to greet guests, check them in and out, and deliver exceptional service at the lobby desk. You will learn hotel operations including F&B support and work a variety of shifts to ensure smooth daily operations.

The role emphasizes guest satisfaction, professional communication, and adherence to McKibbon Guiding Principles while maintaining a welcoming atmosphere for all visitors.