Guest Experience Front Desk Agent

Four Points by Sheraton; Novi (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Four Points by Sheraton is seeking an experienced Front Desk Agent to deliver exceptional guest service and ensure a welcoming, efficient stay. The role requires strong communication, problem-solving, and the ability to multitask in a fast-paced hospitality environment.

You will welcome guests, handle check-ins/outs, manage reservations, respond to inquiries, and maintain accurate records with a professional demeanor.

Qualifications

• Previous hotel front desk or hospitality experience required.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Knowledge of hotel reservation and property management systems (PMS).
• Ability to handle multiple tasks while maintaining attention to detail.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.

Responsibilities

• Welcome guests with a friendly, professional, and positive attitude.
• Manage guest check-ins and check-outs efficiently and accurately.
• Process reservations, cancellations, room assignments, and modifications.
• Answer phone calls, respond to emails, and assist guests with inquiries.
• Handle guest complaints, concerns, and special requests with professionalism and urgency.
• Maintain accurate guest records, billing information, and payment transactions.
• Process cash, credit card, and other payment methods while balancing accounts as needed.
• Communicate effectively with housekeeping, maintenance, and management to ensure guest satisfaction.

Skills

Customer service

Interpersonal skills

Verbal & written communication

PMS knowledge

Multitasking

Attention to detail

Teamwork

Tools

PMS

Job description

Four Points by Sheraton is seeking an experienced Front Desk Agent to deliver exceptional guest service and ensure a welcoming, efficient stay. The role requires strong communication, problem-solving, and the ability to multitask in a fast-paced hospitality environment.

You will welcome guests, handle check-ins/outs, manage reservations, respond to inquiries, and maintain accurate records with a professional demeanor.