Hotel Front Desk Agent

McKibbon Hospitality; Huntsville (AL); On-site; USD 24,000 - 29,000; Full time

Job summary

Four Points Sheraton Huntsville is seeking a Front Desk Agent to greet guests, check them in and out, and deliver exceptional service at the lobby desk. You will learn hotel operations including F&B support and work a variety of shifts to ensure smooth daily operations.

The role emphasizes guest satisfaction, professional communication, and adherence to McKibbon Guiding Principles while maintaining a welcoming atmosphere for all visitors.

Qualifications

• Previous experience working as a front desk agent or in a similar role.
• A high school diploma or equivalent vocational training certificate.
• Experience working at a hotel establishment (highly desired).

Responsibilities

• Assist guests with check-in and check-out, verifying registration information.
• Handle guest requests, provide information about hotel features and local area.
• Resolve guest issues professionally to ensure satisfaction.
• Coordinate with housekeeping and other departments to communicate guest needs.

Education

High school diploma or equivalent vocational training certificate

Job description

Hotel Front Desk Agent | Four Points Sheraton# Hotel Front Desk AgentFour Points SheratonFour Points By Sheraton Huntsville AL## Job DescriptionWhat Makes a McKibbon Front Desk Agent?The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the *McKibbon Guiding Principles.*A Day in the Life:* Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.* Maintain positive guest relations at all times.* Resolve guest complaints and ensure guest satisfaction.* Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.* Process all guest check-ins and verify registration information with the guest.* Handle overbooked or 'walked' guests.* Accept and record wake-up call requests.* Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).* Resolve discrepancies on the room status report with housekeeping.* You will train with and learn Food and Beverage operations to fill in as needed.Shifts may vary by hotel:* Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm* Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pmRequirements:* Previous experience working as a front desk agent or in a similar role.* A high school diploma or equivalent vocational training certificate.* Experience working at a hotel establishment (highly desired).