Guest Experience Lead — Hotel Front Desk

AC Hotel by Marriott Fort Lauderdale Airport; Florida; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Healthcare Insurance

401(k) Plan

Life Insurance

Wellness Program

Vacation/Paid Time Off

Tuition Assistance

Discounted Hotel Room Rates

Community Service Program

Job summary

AC Hotel by Marriott Fort Lauderdale Airport is seeking a Front Desk Lead to greet guests, register and assign rooms, and manage check-out processes with a courteous, team‑oriented approach. You will promote hotel amenities and handle guest inquiries with accurate information and a positive attitude.

The role requires strong communication, good computer skills, and the ability to work varied shifts including nights and weekends.

Qualifications

• High school graduate or GED completion.
• Ability to communicate effectively and clearly.
• Demonstrate good computer skills.
• Accurately handle cash and post charges.
• Hotel experience preferred but not mandatory, some customer service background required.
• Ability to speak Spanish is a plus.
• Must be willing and capable of passing Alcohol Compliance Certification during the first three months of employment.
• Requires the ability to work varied shifts, including nights, weekends and holidays.
• Time management skills.
• Ability to communicate effectively with the public and other employees.

Responsibilities

• Greet guests on every interaction using the 10/5 or 15/5 rule.
• Register guests and assign rooms.
• Conduct check-out processes.
• Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
• Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
• Follow all company and safety and security policies and procedures.

Skills

Effective communication

Customer service

Cash handling

Spanish (plus)

Time management

Education

High school diploma or GED

Job description

AC Hotel by Marriott Fort Lauderdale Airport is seeking a Front Desk Lead to greet guests, register and assign rooms, and manage check-out processes with a courteous, team‑oriented approach. You will promote hotel amenities and handle guest inquiries with accurate information and a positive attitude.

The role requires strong communication, good computer skills, and the ability to work varied shifts including nights and weekends.