Front Desk Supervisor - Guest Experience Leader

Springhill FT Lauderdale; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

SpringHill Suites Fort Lauderdale Airport & Cruise in Dania Beach, FL is seeking an experienced Front Desk Supervisor to ensure guest satisfaction and smooth front desk operations.

You will lead the front desk, bell and van staff, coordinate with Housekeeping and Engineering, and schedule staffing while maintaining safety and guest service standards.

This full-time role requires availability nights, holidays and weekends, and a commitment to professional hospitality and teamwork.

Qualifications

• College degree in Hotel Administration preferred; 2–3 years hotel management/supervisory experience or equivalent.
• Must be able to speak, read, and understand English.
• Equal Employment Opportunity employer; background and substance abuse screening may apply.

Responsibilities

• Ensures that each guest receives outstanding guest service and maintains high standards.
• Supervises front desk, bell, and van drivers staff and coordinates with other departments.
• Prepares work schedules and manages payroll in line with occupancy.
• Maintains safety and security procedures and ensures a positive working environment.

Skills

Customer service

Leadership

English proficiency

Communication

Education

Associates or better in Hospitality and Resort Management

Job description

SpringHill Suites Fort Lauderdale Airport & Cruise in Dania Beach, FL is seeking an experienced Front Desk Supervisor to ensure guest satisfaction and smooth front desk operations.

You will lead the front desk, bell and van staff, coordinate with Housekeeping and Engineering, and schedule staffing while maintaining safety and guest service standards.

This full-time role requires availability nights, holidays and weekends, and a commitment to professional hospitality and teamwork.