Guest Experience Associate – Front Desk

Highgate; Fort Lauderdale (FL); On-site; USD 21,000 - 29,000; Full time

Job summary

Highgate invites applications for a Front Office Agent at Courtyard Fort Lauderdale. You will greet guests, check in/out, and provide attentive service to maximize guest satisfaction and occupancy. Familiarity with reservations, rates, and promotions is preferred.

This role requires strong communication, the ability to multitask, and reliable computer skills. Regular attendance and a warm, courteous demeanor are essential to success in a fast-paced hospitality environment.

Qualifications

• Experience in a hotel or related field is preferred.
• College coursework in related field is helpful.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Be familiar with all in-house groups and promotions.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Balance and prepare paperwork for closing of shift.
• Maintain a clean work area and assist guests with safe deposit boxes.

Skills

Customer Service

Communication

Multitasking

Computer skills

Attendance

Education

High School diploma

Tools

Front Desk software

Job description

Highgate invites applications for a Front Office Agent at Courtyard Fort Lauderdale. You will greet guests, check in/out, and provide attentive service to maximize guest satisfaction and occupancy. Familiarity with reservations, rates, and promotions is preferred.

This role requires strong communication, the ability to multitask, and reliable computer skills. Regular attendance and a warm, courteous demeanor are essential to success in a fast-paced hospitality environment.