Guest Experience Agent - Front Desk

Omni Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Fort Lauderdale Hotel is seeking a Guest Services professional to deliver a seamless guest experience at the front desk. You will manage check-in/check-out, assist guests with requests, and ensure accurate guest records and payments.

Role requires strong English communication, cash handling skills, and the ability to coordinate with multiple hotel departments to maintain service standards and guest satisfaction.

Qualifications

• Front desk or customer service experience preferred.
• Excellent verbal and written English communication.
• Ability to handle cash transactions accurately.

Responsibilities

• Process guest check-ins and check-outs according to standards.
• Welcome guests warmly and respond to inquiries professionally.
• Maintain accurate guest accounts and preferences.
• Coordinate with housekeeping, concierge, and other departments.
• Resolve guest concerns promptly and with care.
• Maintain knowledge of hotel services, rates, and promotions.

Skills

Front desk experience

Verbal communication

Written communication

Customer service

Cash handling

Job description

Omni Fort Lauderdale Hotel is seeking a Guest Services professional to deliver a seamless guest experience at the front desk. You will manage check-in/check-out, assist guests with requests, and ensure accurate guest records and payments.

Role requires strong English communication, cash handling skills, and the ability to coordinate with multiple hotel departments to maintain service standards and guest satisfaction.