Guest Service Lead — Hospitality & Team Development

The Fresh Market; Annapolis (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Team member discount up to 40%

Early Earn Wage Access

401K with company match

Financial Wellness Program

Paid time off and additional time off

Medical, Dental, Vision, Disability, &

Life Insurance

Pet insurance discounts

Job summary

The Fresh Market is seeking a Guest Service Department Lead in Annapolis, MD. You will support the Guest Service Department Manager, lead a team with care, and ensure guests feel welcome while maintaining store standards.

You will monitor labor, uphold cash controls, coach staff, and drive hospitality and store profitability. The role requires leadership, communication, and a passion for exceptional guest experiences.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach "Impeccable Hospitality" by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Leadership

Guest service

Communication

Problem solving

Flexibility

POS systems

Scheduling tools

Microsoft Office

Education

Associate’s degree in business/retail management or related field

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market is seeking a Guest Service Department Lead in Annapolis, MD. You will support the Guest Service Department Manager, lead a team with care, and ensure guests feel welcome while maintaining store standards.

You will monitor labor, uphold cash controls, coach staff, and drive hospitality and store profitability. The role requires leadership, communication, and a passion for exceptional guest experiences.