Guest Experience Lead — Gaming Café

Play Spin Win Brands; Lake in the Hills (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

Play Spin Win Brands seeks a Guest Service Host to welcome guests, assist with gaming services, and maintain a clean, compliant café environment. You will monitor guest activity, manage transactions, and support promotions to enhance the guest experience.

The role requires strong customer service skills, reliability, and the ability to stand for long periods while maintaining a positive and professional presence on the shop floor.

Qualifications

• No degree required; 21+ age is required.
• Experience in customer service is preferred.
• Willing to work flexible shifts, including evenings and weekends.
• Reliable transportation is required.
• Stand for long periods and lift up to 15 lbs.

Responsibilities

• Provide exceptional customer service.
• Maintain clean and safe café and gaming areas.
• Enforce age and regulatory requirements with guests.
• Operate cash drawer and handle daily deposits.
• Document guest activity and report issues to management.
• Support marketing initiatives and promotions.

Skills

Customer service

POS system

Cash handling

Team player

Communication

Physical stamina

Tools

Touchscreen POS

Job description

Play Spin Win Brands seeks a Guest Service Host to welcome guests, assist with gaming services, and maintain a clean, compliant café environment. You will monitor guest activity, manage transactions, and support promotions to enhance the guest experience.

The role requires strong customer service skills, reliability, and the ability to stand for long periods while maintaining a positive and professional presence on the shop floor.