Guest Experience Host - Gaming Cafe

Play Spin Win Brands; Blue Island (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Play Spin Win Brands in Illinois is seeking a Guest Service Host to greet guests and vendors, deliver outstanding service, and support café operations. The role emphasizes guest satisfaction, smooth operations, and compliance with safety and service standards.

You will manage cash drawer, sales, daily deposits, and tips, promote marketing initiatives, and maintain a clean, welcoming gaming environment for all visitors in the venue.

Qualifications

• Must be 21 years of age.
• Previous customer service experience is preferred.
• Able to use a touch-sensitive POS system.
• Able to bend, reach, lift and carry 15 pounds.

Responsibilities

• Provide exceptional customer service.
• Genuinely create memorable experiences for all guests, every shift, every day, every time.
• Anticipate customer needs by actively listening and offering tailored solutions.
• Be knowledgeable of gaming machines, games, and features, and how to resolve machine issues.
• Enthusiastically promote marketing initiatives to every guest.
• Maintain cleanliness and sanitation of café and gaming areas, restrooms, kitchen spaces, and common areas.
• Accurately document guest activity and records.
• Prohibit underage patrons from purchasing alcohol or gambling by ID'ing every guest, every time.

Skills

Customer service

POS system

Team player

Attendance

Tools

POS system

Job description

Play Spin Win Brands in Illinois is seeking a Guest Service Host to greet guests and vendors, deliver outstanding service, and support café operations. The role emphasizes guest satisfaction, smooth operations, and compliance with safety and service standards.

You will manage cash drawer, sales, daily deposits, and tips, promote marketing initiatives, and maintain a clean, welcoming gaming environment for all visitors in the venue.