Guest Experience Host – Gaming Café

Play Spin Win Brands; Wheeling (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Play Spin Win Brands is seeking a Guest Service Host to be the first point of contact for guests and vendors at our gaming cafes. You will deliver exceptional service, maintain a clean and welcoming environment, and support regulatory compliance during each shift.

Responsibilities include cash handling, promoting marketing initiatives, and providing knowledgeable assistance with gaming machines, beverages, and food items.

Qualifications

• Experience in delivering friendly, accurate service to guests.
• Ability to operate a POS system and handle transactions,
• Strong communication and teamwork skills.

Responsibilities

• Provide exceptional customer service and create memorable guest experiences.
• Promote marketing initiatives to guests and maintain high cleanliness standards.
• Maintain cash drawer, sales records, deposits, and tips accurately.
• Ensure underage alcohol/gambling laws are followed with ID checks.
• Prepare and serve food/beverage items and monitor food quality.

Skills

Customer service

POS system

Interpersonal skills

Teamwork

Active listening

Tools

Touch-sensitive POS system

Job description

Play Spin Win Brands is seeking a Guest Service Host to be the first point of contact for guests and vendors at our gaming cafes. You will deliver exceptional service, maintain a clean and welcoming environment, and support regulatory compliance during each shift.

Responsibilities include cash handling, promoting marketing initiatives, and providing knowledgeable assistance with gaming machines, beverages, and food items.