Guest Experience Host – Gaming Café

PlaySpinWin Brands; Wheeling (IL); On-site; USD 17,000 - 24,000; Part time

Job summary

PlaySpinWin Brands is seeking a Guest Service Host in Wheeling, IL for a part-time role. You will be the first contact for guests and vendors, delivering exceptional service across casual gaming cafes. You’ll handle transactions, promote promotions, and support a clean, compliant, welcoming environment.

Applicants should be at least 21, have reliable transportation, and possess strong interpersonal skills to engage guests and teammates during each shift.

Qualifications

• Must be 21 years of age.
• Previous customer service experience preferred.
• Reliable transportation required.
• Able to use a touch-sensitive POS system.
• Must maintain a clean, organized work area.

Responsibilities

• Provide exceptional customer service and create memorable experiences for guests.
• Anticipate guest needs and offer tailored solutions.
• Promote marketing initiatives to guests consistently.
• Document guest activity and ensure accurate records.
• Maintain cleanliness and sanitation of cafe, gaming areas, restrooms, and common spaces.
• Manage cash drawer, sales, deposits, and tips.
• Ensure ID checks for alcohol/gambling compliance.

Skills

Customer service

POS system

Interpersonal skills

Team player

Attendance/punctuality

Tools

POS system

Job description

PlaySpinWin Brands is seeking a Guest Service Host in Wheeling, IL for a part-time role. You will be the first contact for guests and vendors, delivering exceptional service across casual gaming cafes. You’ll handle transactions, promote promotions, and support a clean, compliant, welcoming environment.

Applicants should be at least 21, have reliable transportation, and possess strong interpersonal skills to engage guests and teammates during each shift.