Guest Experience Lead – Gaming Café

Play Spin Win Brands; Alsip (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Play Spin Win Brands in Alsip, Illinois, is seeking a Customer-Focused Guest Service Host to welcome guests and vendors, ensure a memorable gaming cafe experience, and maintain clean, safe facilities.

You will handle POS transactions, monitor gaming machines, promote promotions, record guest interactions, and support compliance with liquor and gaming regulations. Candidates should be 21+, reliable, and able to stand for extended periods.

Qualifications

• Experience in customer service roles preferred.
• Strong communication and etiquette with guests and vendors.
• Ability to work as part of a team in a busy cafe/gaming environment.

Responsibilities

• Provide exceptional guest service and create memorable experiences.
• Operate POS for cash handling and sales accurately.
• Monitor and assist with gaming machines, drinks, and food items.
• Maintain cleanliness and sanitation of cafe, gaming areas, restrooms, and common spaces.
• Record guest activity and transactions and report issues promptly.
• Enforce age restrictions for alcohol and gaming per state laws.
• Assist management in communicating guest feedback and inventory concerns.

Skills

Customer service

Interpersonal skills

Teamwork

Attention to detail

Alcohol and gaming regulations

Tools

POS system

Job description

Play Spin Win Brands in Alsip, Illinois, is seeking a Customer-Focused Guest Service Host to welcome guests and vendors, ensure a memorable gaming cafe experience, and maintain clean, safe facilities.

You will handle POS transactions, monitor gaming machines, promote promotions, record guest interactions, and support compliance with liquor and gaming regulations. Candidates should be 21+, reliable, and able to stand for extended periods.