Guest Experience Host – Gaming Café

Play Spin Win Brands; Waukegan (IL); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

Play Spin Win Brands in Illinois seeks a Guest Service Host to be the first contact for guests and vendors at our gaming cafes, combining service with operations. The role emphasizes guest satisfaction and efficient shift operations across locations.

You will know VGT machines, promote marketing initiatives, document activity, maintain cleanliness, and assist with cash handling while ensuring compliance with liquor, gaming, and health rules.

Qualifications

• Must be 21 years of age.
• Prior customer service experience preferred.
• Able to lift up to 15 pounds.
• Able to stand for extended periods.
• Must participate in inspections and comply with regulations.

Responsabilités

• Provide exceptional customer service.
• Genuinely create memorable experiences for guests.
• Anticipate guest needs and offer tailored solutions.
• Be knowledgeable of VGT machines, games, and features; resolve issues.
• Promote marketing initiatives to guests.
• Document guest activity and records.
• Maintain cleanliness and sanitation of cafe and gaming areas.
• Handle cash drawer, sales, deposits, and tips.
• Enforce age-related restrictions for alcohol and gambling.
• Support liquor, gaming, health, and regulatory inspectors.
• Prepare and serve food and beverage items.
• Record cooler and freezer temperatures.
• Perform other duties as requested by management.

Connaissances

Customer service

Interpersonal skills

Teamwork

Cash handling

POS system

Regulatory compliance

Outils

POS system

Description du poste

Play Spin Win Brands in Illinois seeks a Guest Service Host to be the first contact for guests and vendors at our gaming cafes, combining service with operations. The role emphasizes guest satisfaction and efficient shift operations across locations.

You will know VGT machines, promote marketing initiatives, document activity, maintain cleanliness, and assist with cash handling while ensuring compliance with liquor, gaming, and health rules.