Guest Experience Host – Gaming Café

Play Spin Win Brands; Worth Township (IL); On-site; USD 28,000 - 38,000; Full time

Job summary

Play Spin Win Brands is seeking a Guest Service Host to welcome guests and vendors at our gaming cafes in Worth Township, IL. You will deliver outstanding service, understand VGT games, and help maintain a clean, safe gaming environment.

Responsibilities include assisting guests, promoting marketing initiatives, handling cash, and documenting activity. Training and compliance with state regulations are expected.

Qualifications

• Must be 21 years of age.
• Previous customer service experience preferred.
• Reliable transportation required.
• Comfort with cash handling and POS systems.
• Ability to lift up to 15 pounds and stand for extended periods.
• Ability to work in a fast-paced, guest-focused environment.
• Willingness to participate in training and meetings.

Responsibilities

• Provide exceptional customer service.
• Create memorable experiences for all guests, every shift.
• Anticipate customer needs by listening and offering tailored solutions.
• Be knowledgeable of VGT machines, games, and features, and resolve machine issues.
• Promote marketing initiatives consistently to every guest.
• Document guest activity and records accurately.
• Maintain cleanliness and sanitation of cafe and gaming areas.
• Manage cash drawer, sales, deposits, and tips with integrity.

Skills

Customer service

Interpersonal skills

Teamwork

Communication

Cash handling

Physical stamina

Multichannel service

Meeting attendance

Tools

POS system

Job description

Play Spin Win Brands is seeking a Guest Service Host to welcome guests and vendors at our gaming cafes in Worth Township, IL. You will deliver outstanding service, understand VGT games, and help maintain a clean, safe gaming environment.

Responsibilities include assisting guests, promoting marketing initiatives, handling cash, and documenting activity. Training and compliance with state regulations are expected.