Guest Experience Lead & Frontline Coach

The TJX Companies, Inc.; Towson (MD); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

401(k) match

health care

life insurance

Job summary

HomeGoods at The TJX Companies, Inc. welcomes you to join our Towson location as a frontline supervisor focused on delivering a Highly-Satisfied customer experience and driving loyalty.

You’ll train Associates and coordinate frontline execution of all register transactions while upholding company policies and safety standards. We seek team players with excellent interpersonal and customer service skills, able to lift heavy merchandise, run a register, and adapt across store areas.

Qualifications

• High School graduate or equivalent degree preferred
• Available to work flexible schedule including evenings and weekends
• Able to work as a team member
• Must be able to handle confidential information with discretion

Responsibilities

• Promotes a “Highly Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Skills

Excellent interpersonal skills

Exceptional customer service skills

Able to lift heavy merchandise

Able to train and provide direction to

Able to run a register/handle money

Team player

Job description

HomeGoods at The TJX Companies, Inc. welcomes you to join our Towson location as a frontline supervisor focused on delivering a Highly-Satisfied customer experience and driving loyalty.

You’ll train Associates and coordinate frontline execution of all register transactions while upholding company policies and safety standards. We seek team players with excellent interpersonal and customer service skills, able to lift heavy merchandise, run a register, and adapt across store areas.