Guest Service Lead: Front Porch & Checkout

Lowes Foods, LLC; Concord (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Lowes Foods, LLC in Concord, NC seeks a Guest Service Manager to supervise the guest experience at the front porch and cashier lanes, ensuring fast, friendly checkout and adherence to company standards. The role involves training hosts, coordinating schedules with the Store Manager, and taking on department duties in their absence.

You will handle cash processes, invoices, and daily financial reporting, while maintaining front porch security and policy compliance.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs occasionally and 15 lbs constantly.
• Ability to read and understand information and direction.
• Knowledge of front porch operations.
• Ability to supervise people including training and development.
• Demonstrated ability to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintain front porch and guest service standards.
• Train cashiers and host staff to meet service levels.
• Communicate issues to guest service manager and management.
• Process invoices, transfers, and beer/wine payments.
• Prepare daily cash reports and ensure cash handling accuracy.
• Ensure cash office security and accountability of cash tills.
• Monitor performance reports and conduct till audits.
• Perform other duties as assigned by management.

Skills

Friendly demeanor

Team collaboration

Customer service

Physical stamina

Reading/comprehension

Supervisory ability

Multi-tasking

Communication skills

Math skills

Computer literacy

Job description

Lowes Foods, LLC in Concord, NC seeks a Guest Service Manager to supervise the guest experience at the front porch and cashier lanes, ensuring fast, friendly checkout and adherence to company standards. The role involves training hosts, coordinating schedules with the Store Manager, and taking on department duties in their absence.

You will handle cash processes, invoices, and daily financial reporting, while maintaining front porch security and policy compliance.