Guest Experience Leader (Front Desk)

DoubleTree by Hilton; New Orleans (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

DoubleTree by Hilton New Orleans is seeking a Guest Service Supervisor to support front desk operations, guide the guest services team, and ensure a smooth arrival and departure experience for all guests.

You'll train colleagues, coach on service standards, handle guest concerns with professionalism, and help maintain accurate records and brand procedures while embracing a positive, team‑oriented environment.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Assist in supervising front desk staff and daily operations.
• Support check-ins, check-outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate important updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Front desk experience

Customer service

Communication

Leadership

Coaching

Problem solving

Multitasking

Hotel systems

Education

Hospitality-related education

Job description

DoubleTree by Hilton New Orleans is seeking a Guest Service Supervisor to support front desk operations, guide the guest services team, and ensure a smooth arrival and departure experience for all guests.

You'll train colleagues, coach on service standards, handle guest concerns with professionalism, and help maintain accurate records and brand procedures while embracing a positive, team‑oriented environment.