Front Office Guest Services Leader

Suites by Hilton West Sacramento

New Orleans (LA)

On-site

USD 40,000 - 55,000

Full time

2 days ago

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Job summary

Aloft Hotels, proudly managed by HRI Hospitality, is seeking an Assistant Guest Services Manager - Exempt to support the Front Office operations and uphold service standards. You will supervise Guest Service Agents, coach and train the team, handle guest concerns, and ensure smooth check-in/out processes while complying with company policies.

Your leadership and communication strengths will help maintain exceptional guest experiences and drive front-office excellence in a fast-paced hotel

Qualifications

Minimum education: high school diploma or equivalent.
Associate or bachelor's degree preferred.
1-2 years of supervisory experience in hospitality or front office preferred.
Previous hotel experience required.
Strong leadership and team-building abilities.

Responsibilities

Assist in supervising daily Front Office operations, ensuring smooth check-in/out and overall guest flow.
Provide coaching, feedback, and ongoing support to Guest Service Agents to maintain service quality.
Resolve guest concerns promptly and professionally, escalating as needed.
Assist with scheduling, training, and performance management for front‑of‑house team members.
Ensure adherence to company policies, service standards, and safety/security procedures.