Assistant Guest Services Manager

Aloft Nola; New Orleans (LA); On-site; USD 42,000 - 60,000; Full time

Job summary

Aloft Nola in New Orleans seeks an Assistant Guest Services Manager to support the Front Office and ensure exceptional guest experiences. You will lead and coach the Guest Service Agents, monitor daily operations, and uphold brand standards in a fast-paced hotel setting.

This exempt role requires strong leadership, communication, and problem-solving skills. You will collaborate with front desk, bell staff, and housekeeping to maintain smooth check-in/out, handle escalations, and ensure safety

Qualifications

• Education: High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience: 1–2 years of supervisory experience in hospitality or front office; previous hotel experience required.
• Skills: strong leadership, excellent customer service and communication, organizational and multitasking abilities, PMS and Microsoft Office proficiency.

Responsibilities

• Assist in supervising daily Front Office operations, ensuring smooth check-in/out and guest flow.
• Provide coaching, feedback, and ongoing support to Guest Service Agents to maintain service quality.
• Resolve guest concerns promptly and professionally, escalating as needed.
• Assist with scheduling, training, and performance management for front-of-house team members.
• Ensure adherence to company policies, service standards, and safety procedures.

Skills

Leadership

Customer service

Communication

Organization

Multitasking

Problem solving

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

PMS

Microsoft Office

Job description

Bring your personality, energy, and passion for hospitality to Aloft Hotels, proudly managed by HRI Hospitality.

The Assistant Guest Services Manager supports the overall operation of the Front Office to ensure exceptional guest experiences.

This role assists in supervising the Guest Services team, resolving guest concerns, and maintaining service standards in alignment with brand and company expectations.

Job Title: Assistant Guest Services Manager - Exempt Department: Front Office Supervision Exercised: Guest Service Agents Supervision Received: Guest Services Manager

MINIMUM REQUIREMENTS

Education High school diploma or equivalent required. Associate or bachelor's degree preferred. Experience 1-2 years of supervisory experience in hospitality or front office preferred. Previous hotel experience required.

Skills and Knowledge

Strong leadership and team-building abilities. Excellent customer service and communication skills. Strong organizational and multitasking capabilities. Ability to problem-solve and make sound decisions independently. Proficiency with Property Management Systems (PMS) and Microsoft Office.

JOB DUTIES

Assist in supervising daily Front Office operations, ensuring smooth check-in/out and overall guest flow. Provide coaching, feedback, and ongoing support to Guest Service Agents to maintain service quality. Resolve guest concerns promptly and professionally, escalating as needed. Assist with scheduling, training, and performance management for front-of-house team members. Ensure adherence to company policies, service standards, and safety/security procedures.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.