Assistant Front Office & Guest Services Manager

Aloft Nola; New Orleans (LA); On-site; USD 42,000 - 60,000; Full time

Job summary

Aloft Nola in New Orleans seeks an Assistant Guest Services Manager to support the Front Office and ensure exceptional guest experiences. You will lead and coach the Guest Service Agents, monitor daily operations, and uphold brand standards in a fast-paced hotel setting.

This exempt role requires strong leadership, communication, and problem-solving skills. You will collaborate with front desk, bell staff, and housekeeping to maintain smooth check-in/out, handle escalations, and ensure safety

Qualifications

• Education: High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience: 1–2 years of supervisory experience in hospitality or front office; previous hotel experience required.
• Skills: strong leadership, excellent customer service and communication, organizational and multitasking abilities, PMS and Microsoft Office proficiency.

Responsibilities

• Assist in supervising daily Front Office operations, ensuring smooth check-in/out and guest flow.
• Provide coaching, feedback, and ongoing support to Guest Service Agents to maintain service quality.
• Resolve guest concerns promptly and professionally, escalating as needed.
• Assist with scheduling, training, and performance management for front-of-house team members.
• Ensure adherence to company policies, service standards, and safety procedures.

Skills

Leadership

Customer service

Communication

Organization

Multitasking

Problem solving

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

PMS

Microsoft Office

Job description

Aloft Nola in New Orleans seeks an Assistant Guest Services Manager to support the Front Office and ensure exceptional guest experiences. You will lead and coach the Guest Service Agents, monitor daily operations, and uphold brand standards in a fast-paced hotel setting.

This exempt role requires strong leadership, communication, and problem-solving skills. You will collaborate with front desk, bell staff, and housekeeping to maintain smooth check-in/out, handle escalations, and ensure safety