Guest Experience Lead: Front Office Agent

Hyatt Regency; Coral Gables (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Free room nights & staff rates

Medical & vision insurance

401K with match

Paid time off

Tuition reimbursement

Free meals on shift

Employee discounts

Job summary

Hyatt Regency Coral Gables invites applications for a Front Office Associate. In this role you will welcome guests, handle registrations, and communicate hotel services and promotions, serving as the face of Hyatt.

Candidates should enjoy helping others in a fast-paced environment, possess strong verbal and written communication, be able to stand for long periods, and maintain a flexible schedule including AM/PM shifts, holidays and weekends.

Qualifications

• Customer focus in fast-paced hospitality environments.
• Strong verbal and written communication skills.
• Ability to stand for long periods.
• Flexibility to work a schedule with AM/PM shifts, holidays and weekends.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Communicate hotel services and promotions to guests.
• Process payments and respond to guest inquiries.
• Represent Hyatt Regency Coral Gables with professional demeanor.

Skills

Customer focus

Verbal communication

Written communication

Stamina

Flexible schedule

Job description

Hyatt Regency Coral Gables invites applications for a Front Office Associate. In this role you will welcome guests, handle registrations, and communicate hotel services and promotions, serving as the face of Hyatt.

Candidates should enjoy helping others in a fast-paced environment, possess strong verbal and written communication, be able to stand for long periods, and maintain a flexible schedule including AM/PM shifts, holidays and weekends.