Guest Experience Specialist - Front Desk

Gale Hotels; Miami (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Gale Hotels in Miami, FL seeks a Front Desk Agent to deliver courteous guest services, handle check-in/check-out, and provide information about local attractions and hotel amenities. You will greet guests, answer calls, process payments, and maintain accurate records in a fast-paced front office environment.

The ideal candidate has at least 1 year of front desk experience in hospitality, strong English and Spanish communication skills, and the ability to multitask and work weekends or holidays

Qualifications

• Minimum 1 year of front desk experience in hospitality.
• Knowledge of reservation and front desk systems.
• Excellent problem-solving and customer service skills.
• Ability to multi-task and work different shifts including weekends and holidays.

Responsibilities

• Welcome and greet guests and check them into their rooms.
• Answer phone calls and respond to guest inquiries.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Upsell hotel services and amenities to guests.
• Maintain a clean and organized front desk area.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or GED

Tools

Reservation systems

Front desk software

Job description

Gale Hotels in Miami, FL seeks a Front Desk Agent to deliver courteous guest services, handle check-in/check-out, and provide information about local attractions and hotel amenities. You will greet guests, answer calls, process payments, and maintain accurate records in a fast-paced front office environment.

The ideal candidate has at least 1 year of front desk experience in hospitality, strong English and Spanish communication skills, and the ability to multitask and work weekends or holidays