Front Office Agent

Hyatt; Miami (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Hyatt's Dream South Beach is seeking a Front Office Associate/Front Desk Agent to manage guest check-in/check-out and communicate hotel services. You will be the face of Hyatt, delivering efficient service and memorable experiences in a fast-paced environment.

Responsibilities include handling payments, responding to guest inquiries, and promoting hotel offerings. Prior front desk or hotel experience is a plus, with an emphasis on hospitality and guest satisfaction.

Qualifications

• Must have a genuine desire to satisfy guests in a fast paced hotel environment.
• Strong verbal and written communication skills are essential.
• Ability to stand for extended periods during shifts.
• Capacity to work overnight shifts as required.
• Experience working in hotels or front desk roles is preferred.

Responsibilities

• Manage guest registration and check-in/check-out processes.
• Communicate hotel services and promotions to guests.
• Handle payment processing and guest inquiries.
• Represent Hyatt and contribute to a welcoming guest experience.

Skills

Guest service mindset

Verbal communication

Written communication

Stamina for long shifts

Overnight shift capability

Hotel front desk experience

Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Dream South Beach is looking for a Front Office Associate/Front Desk Agent to join the team. Front Office Associates/Front Desk Agents are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Ability to work overnight shifts
• Use your past hotel job experience to make a difference at Hyatt.