Store Team Lead — Customer Experience & Ops

The TJX Companies, Inc.; Saint Augustine (FL); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

medical/dental/vision

HSA

health care FSA

life insurance

short/long term disability

paid parental leave

paid holidays/vacation/sick

auto/home insurance discounts

scholarship program

adoption assistance

Job summary

The TJX Companies, Inc. is seeking a Store Manager on Duty for Marshalls at Saint Augustine, FL. This role supports store operations, leads the team, and ensures excellent customer service across departments.

A flexible schedule, leadership experience, and strong communication are essential to drive sales and maintain policy compliance. As a leading off-price retailer, TJX offers diverse opportunities, a collaborative culture, and a comprehensive benefits package.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Able to work flexible schedule including nights and weekends
• Strong communication and organizational skills
• Knowledge of store operations and merchandise flow

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides coaching to Associates
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Assists opening/closing procedures and adheres to guidelines
• Communicates with management and Associates when setting priorities and giving updates
• Provides recognition and coaching to Associates
• Partners with Management on Associate training needs
• Ensures adherence to labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports shrink reduction goals and safety awareness

Skills

Retail leadership

Customer service

Coaching

Problem solving

Communication

Job description

The TJX Companies, Inc. is seeking a Store Manager on Duty for Marshalls at Saint Augustine, FL. This role supports store operations, leads the team, and ensures excellent customer service across departments.

A flexible schedule, leadership experience, and strong communication are essential to drive sales and maintain policy compliance. As a leading off-price retailer, TJX offers diverse opportunities, a collaborative culture, and a comprehensive benefits package.