Guest Experience Lead | Front of House Manager

Topgolf; Bridgeville (Allegheny County); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Free Play & 1/2 price food

Health, dental, vision, 401(k) team-m​

Free mental well-being platform

Résumé du poste

Topgolf is seeking a Front of House Manager in Bridgeville, PA who will lead the guest experience and coach a high-energy team in a fast-paced hospitality environment. You’ll uphold standards, manage staffing, and use metrics to improve guest satisfaction and profitability.

The role emphasizes coaching, accountability, and a positive, energetic work culture aligned with Topgolf’s values. Joining Topgolf means contributing to a dynamic venue with top-tier customer service and safety standards.

Qualifications

• 2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager.
• Ability to obtain required licenses and certifications for your location.
• Must be 21 years of age or older as required by state or local law.

Responsabilités

• Set daily service standards across the front of house.
• Stay visible on the floor to assess and elevate guest experience.
• Uphold safety and guest satisfaction standards.
• Ensure all guest areas are fully staffed and functioning.
• Supervise front of house and coach in the moment.
• Drive team engagement and a culture of care and accountability.
• Assist with hiring, scheduling, onboarding, and development.
• Manage opening and closing procedures and shifts.
• Use guest feedback and business metrics to drive performance.

Connaissances

Venue management experience

Team leadership

Operations management

Guest experience focus

Formation

High school diploma or equivalent

Description du poste

Topgolf is seeking a Front of House Manager in Bridgeville, PA who will lead the guest experience and coach a high-energy team in a fast-paced hospitality environment. You’ll uphold standards, manage staffing, and use metrics to improve guest satisfaction and profitability.

The role emphasizes coaching, accountability, and a positive, energetic work culture aligned with Topgolf’s values. Joining Topgolf means contributing to a dynamic venue with top-tier customer service and safety standards.