Guest Experience Lead - Front of House

topgolf; Miami Gardens (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Free Play & 1/2 price food

Job summary

Topgolf in Miami Gardens is seeking an experienced leader to guide a diverse team and drive performance targets. You will monitor team metrics, provide coaching, and collaborate with other departments to ensure seamless service delivery.

The role emphasizes a positive, inclusive culture, adherence to policies and safety standards, and the preparation of regular performance reports for management. Evening/weekend availability is expected.

Qualifications

• High school diploma or equivalent work experience.
• Leadership or supervisory experience.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availability to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager.

Job description

Topgolf in Miami Gardens is seeking an experienced leader to guide a diverse team and drive performance targets. You will monitor team metrics, provide coaching, and collaborate with other departments to ensure seamless service delivery.

The role emphasizes a positive, inclusive culture, adherence to policies and safety standards, and the preparation of regular performance reports for management. Evening/weekend availability is expected.