Guest Experience Supervisor - Front of House

Topgolf Payroll Services; Miami Gardens (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free Play & 1/2 price food!

Health, dental, vision, 401(k) team成员匹

free mental well-being platform

Job summary

Topgolf Payroll Services in Miami Gardens, FL is seeking a dynamic team leader to oversee a frontline crew and drive performance and guest service standards. You will coach associates, set targets, and promote a collaborative work environment.

The role emphasizes cross-department collaboration, policy compliance, and reporting on key metrics. If you excel at motivating a diverse team and managing multiple priorities, this is your opportunity.

Qualifications

• High school diploma or equivalent work experience.
• Leadership or supervisory experience.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Knowledge of industry-specific regulations and best practices.
• Availability for varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods, including stairs.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager.

Skills

Leadership experience

Communication skills

Organizational skills

Motivational leadership

Software proficiency

Industry knowledge

Shift flexibility

Physical stamina

Education

High school diploma or equivalent

Job description

Topgolf Payroll Services in Miami Gardens, FL is seeking a dynamic team leader to oversee a frontline crew and drive performance and guest service standards. You will coach associates, set targets, and promote a collaborative work environment.

The role emphasizes cross-department collaboration, policy compliance, and reporting on key metrics. If you excel at motivating a diverse team and managing multiple priorities, this is your opportunity.