Guest Experience Lead – Front of House

Topgolf; Charlotte (NC); Ibrido; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free play & half-price food

Health, dental, vision, 401(k) match

Descrizione del lavoro

Topgolf is seeking a Front of House Supervisor in Charlotte, NC to lead a diverse team and deliver exceptional guest service. This full-time role requires coaching, performance tracking, and cross-department collaboration to ensure smooth operations and high standards of service.

The ideal candidate will have prior supervisory experience, strong communication skills, and the ability to motivate staff across shifts, including evenings and weekends.

Competenze

• High school diploma or equivalent.
• Prior leadership or supervisory experience.
• Strong communication and problem-solving skills.
• Willingness to work varied shifts including evenings and weekends.

Mansioni

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Prepare and present regular reports on team performance and key metrics.

Conoscenze

Leadership

Communication

Problem-solving

Time management

Team motivation

Formazione

High school diploma

Strumenti

POS systems

Descrizione del lavoro

Topgolf is seeking a Front of House Supervisor in Charlotte, NC to lead a diverse team and deliver exceptional guest service. This full-time role requires coaching, performance tracking, and cross-department collaboration to ensure smooth operations and high standards of service.

The ideal candidate will have prior supervisory experience, strong communication skills, and the ability to motivate staff across shifts, including evenings and weekends.