Guest Experience Lead — Front-End & Cash Ops

The Fresh Market Inc; Ponte Vedra Beach (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Team discount 40%

Early wage access

401(k) match

Medical insurance

Life insurance

Job summary

The Fresh Market in Ponte Vedra Beach is seeking a Guest Service Specialist to lead front-end hospitality, guest flow, and cash operations. You will train and direct cashiers, maintain cash office controls, and ensure a positive, memorable guest experience while upholding store standards.

You’ll manage department readiness, assist with inventories, and support digital fulfillment orders, working a flexible schedule including weekends and holidays to keep the store moving at full speed.

Qualifications

• Minimum 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Leadership

Communication

Problem-solving

Conflict resolution

Customer service

Education

Associate degree in business/retail management

Tools

POS systems

Scheduling tools

Microsoft Office Suite

Job description

The Fresh Market in Ponte Vedra Beach is seeking a Guest Service Specialist to lead front-end hospitality, guest flow, and cash operations. You will train and direct cashiers, maintain cash office controls, and ensure a positive, memorable guest experience while upholding store standards.

You’ll manage department readiness, assist with inventories, and support digital fulfillment orders, working a flexible schedule including weekends and holidays to keep the store moving at full speed.