Guest Experience Lead — Front End & Cash Ops

The Fresh Market; Memphis (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401K + match

Financial Wellness Program

Paid time off

Medical/Dental/Vision/Life insurance

Pet insurance discounts

Job summary

The Fresh Market is seeking a Guest Service Specialist to lead front-end hospitality, guest flow, and cash operations. You will set an example for efficiency, merchandising, and cash audit accuracy, ensuring every guest leaves with an exceptional impression.

In this role you’ll supervise front-end staff, manage checkout experiences, and help maintain store standards while supporting digital orders and inventory integrity. A strong customer-service mindset is essential.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills and the ability to multitask.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage front end guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Customer service

Cash handling

Multitasking

Hospitality

Education

High school diploma

Tools

Electronic shelf labels

Inventory tech

AI retail tools

Job description

The Fresh Market is seeking a Guest Service Specialist to lead front-end hospitality, guest flow, and cash operations. You will set an example for efficiency, merchandising, and cash audit accuracy, ensuring every guest leaves with an exceptional impression.

In this role you’ll supervise front-end staff, manage checkout experiences, and help maintain store standards while supporting digital orders and inventory integrity. A strong customer-service mindset is essential.