Guest Experience Lead — Front-End & Checkout

The Fresh Market; Norfolk (VA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Medical, Dental, Vision, Life & more

Job summary

The Fresh Market is seeking a Guest Service Specialist in Norfolk to lead front-end operations, guest flow, and cash handling with a strong emphasis on hospitality and teamwork.

Ideal candidates bring 2+ years in retail or related fields, a sharp eye for detail, and the ability to multi-task in a fast-paced environment. The role requires weekend availability and a commitment to exceptional guest experiences.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Attention to detail

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Electronic shelf label systems

Inventory management technology

AI-enabled retail tools

Job description

The Fresh Market is seeking a Guest Service Specialist in Norfolk to lead front-end operations, guest flow, and cash handling with a strong emphasis on hospitality and teamwork.

Ideal candidates bring 2+ years in retail or related fields, a sharp eye for detail, and the ability to multi-task in a fast-paced environment. The role requires weekend availability and a commitment to exceptional guest experiences.