Guest Experience Lead — Front-End & Checkout

The Fresh Market; Jacksonville (FL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401K with match

Financial wellness program

PTO & time-off plans

Insurance: medical/dental/vision

Job summary

The Fresh Market is seeking a Guest Service Specialist to lead front-end operations and ensure a fast, friendly checkout. You will educate guests, support cashiers, and uphold cash office controls while maintaining sanitation and brand standards.

This role requires attention to detail, multitasking, and the ability to work a flexible schedule including weekends and holidays. Join a team dedicated to hospitality and exceptional guest experiences.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Attention to detail

Multitasking

Guest service

Teamwork

Job description

The Fresh Market is seeking a Guest Service Specialist to lead front-end operations and ensure a fast, friendly checkout. You will educate guests, support cashiers, and uphold cash office controls while maintaining sanitation and brand standards.

This role requires attention to detail, multitasking, and the ability to work a flexible schedule including weekends and holidays. Join a team dedicated to hospitality and exceptional guest experiences.