Guest Experience Lead: Front-End & Cash Operations

The Fresh Market; Atlanta (GA); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K with company match

Financial Wellness Program

Paid time off and additional time off

Job summary

The Fresh Market is hiring a Guest Service Specialist to be the frontline hospitality and cash operations lead in our store. You will guide guests, support cashiers, and help maintain brand standards while ensuring a positive, efficient shopping experience.

Ideal candidates bring attention to detail, multitasking ability, and at least 2 years in retail or hospitality environments. Competitive benefits and a team-focused culture are offered.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.
• High school diploma or equivalent preferred.
• Retail, culinary, and/or grocery experience preferred.
• Experience with electronic shelf label systems, inventory management tech, or AI-enabled retail tools.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Retail experience

Attention to detail

Multitasking

18+ years old

Education

High school diploma or equivalent

Job description

The Fresh Market is hiring a Guest Service Specialist to be the frontline hospitality and cash operations lead in our store. You will guide guests, support cashiers, and help maintain brand standards while ensuring a positive, efficient shopping experience.

Ideal candidates bring attention to detail, multitasking ability, and at least 2 years in retail or hospitality environments. Competitive benefits and a team-focused culture are offered.