Guest Experience Leader

The Fresh Market; Concordville (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Team discount 30%

Early wage access

401K with match

Financial wellness program

Paid time off

Insurance (medical/dental/vision)

Job summary

The Fresh Market is seeking a Guest Service Manager to lead and develop the front-end team, enhance the guest experience, and ensure efficient daily operations. You will onboard new team members, supervise store performance, and execute training and coaching to drive excellence.

This fast-paced role requires hospitality leadership, strong communication, and hands-on supervision of inventories, audits, and guest concerns while maintaining a warm, premium shopping atmosphere.

Qualifications

• 3 years of management experience in retail, restaurant, or hospitality field or 5 years of related management experience.
• Working knowledge of Microsoft Office.
• Must be at least 18 years of age.

Responsibilities

• Greet guests and proactively assist them in a friendly manner with accurate and timely service.
• Be the leading example of hospitality for our team members and guests, educate team members and guests on products and services to provide convenient meal solutions; and quickly addressing and resolving guest concerns
• Support accurate inventories and sales reporting, manage front end performance with routine operational audits
• Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner
• Coordinate the onboarding and initial training of newly hired team members, support team member engagement activities, and manage guest flow to ensure an outstanding shopping experience and drive results.
• At times you will be responsible for total store operations or Manager on Duty (MOD)

Skills

Guest service

Leadership

Training & onboarding

Inventory management

Tools

Microsoft Office

Job description

The Fresh Market is seeking a Guest Service Manager to lead and develop the front-end team, enhance the guest experience, and ensure efficient daily operations. You will onboard new team members, supervise store performance, and execute training and coaching to drive excellence.

This fast-paced role requires hospitality leadership, strong communication, and hands-on supervision of inventories, audits, and guest concerns while maintaining a warm, premium shopping atmosphere.