Guest Experience Lead: Front-End & Cash Ops

The Fresh Market; Raleigh (NC); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Paid time off and time off purchase

Medical, Dental, Vision, Disability, &

Life Insurance

Job summary

The Fresh Market is seeking a Guest Service Specialist to serve as the store’s front-end point person for hospitality, guest flow, and cash operations. You will lead by example, maintain efficient front-end displays, and uphold cash office controls to ensure every guest leaves with an exceptional last impression.

This role emphasizes passion, excellence, hospitality, and teamwork, delivering a high-quality guest experience while maintaining operational standards across the store.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage front end guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Attention to detail

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Electronic shelf label systems

Inventory management technology

AI-enabled retail tools

Job description

The Fresh Market is seeking a Guest Service Specialist to serve as the store’s front-end point person for hospitality, guest flow, and cash operations. You will lead by example, maintain efficient front-end displays, and uphold cash office controls to ensure every guest leaves with an exceptional last impression.

This role emphasizes passion, excellence, hospitality, and teamwork, delivering a high-quality guest experience while maintaining operational standards across the store.