Guest Experience Lead – Front End & Service

The Fresh Market; Brentwood (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Team Member discount

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and time-off plans

Insurance: Medical, Dental, Vision, D&

Job summary

The Fresh Market seeks a Guest Service Specialist to lead hospitality at the front of the store and manage guest flow and cash operations. You’ll model efficiency, merchandise front-end displays, and ensure consistent cash office controls, delivering an exceptional guest impression.

Strong attention to detail and multitasking in a fast-paced environment are essential. Weekend/evening availability is required; physical work includes standing and lifting up to 50 pounds.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills and ability to multitask.
• Must be at least 18 years of age.
• Experience with electronic shelf label systems, inventory management technology, or AI-enabled retail tools.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Customer service

Attention to detail

Multitasking

18+ years old

Education

High school diploma or equivalent

Tools

POS system

Cash register hardware

Job description

The Fresh Market seeks a Guest Service Specialist to lead hospitality at the front of the store and manage guest flow and cash operations. You’ll model efficiency, merchandise front-end displays, and ensure consistent cash office controls, delivering an exceptional guest impression.

Strong attention to detail and multitasking in a fast-paced environment are essential. Weekend/evening availability is required; physical work includes standing and lifting up to 50 pounds.