Guest Experience Lead

The Fresh Market; Spartanburg (SC); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Team Member discount up to 40%

Early Earn Wage Access up to $500 per

401K contribution and company match

Medical, Dental, Vision, Disability, &

Résumé du poste

The Fresh Market is seeking a Guest Service Specialist to lead front-end portions of operations and guest interactions. You will guide cashiers, educate guests on products, and help maintain a welcoming store experience with accurate cash procedures.

The role emphasizes hospitality, efficiency, and teamwork. Availability for varied shifts, including weekends and holidays, is required to support store excellence.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Responsabilités

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Connaissances

Customer service

Attention to detail

Multitasking

Hospitality mindset

Formation

High school diploma or equivalent

Outils

Electronic shelf label systems

Inventory management technology

AI-enabled retail tools

Description du poste

The Fresh Market is seeking a Guest Service Specialist to lead front-end portions of operations and guest interactions. You will guide cashiers, educate guests on products, and help maintain a welcoming store experience with accurate cash procedures.

The role emphasizes hospitality, efficiency, and teamwork. Availability for varied shifts, including weekends and holidays, is required to support store excellence.