Guest Experience Lead - Front End & Checkout

The Fresh Market; Johnson City (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Team member discount up to 40%

Early Earn Wage Access (up to 50% of a

401K contribution and company match

Financial Wellness Program

Personal time off and purchase plans

Medical, Dental, Vision, Disability, &

Life Insurance

Job summary

The Fresh Market is seeking a Guest Service Specialist to lead front-end hospitality, guest flow, and cash operations. You will set an example by maintaining efficiency, merchandising displays, and executing cash office controls to ensure every guest departs with an exceptional impression.

You will educate guests, manage checkout efficiency, and supervise the guest service team while upholding brand standards and sanitation. This role emphasizes hospitality, teamwork, and a guest-first approach.

Qualifications

• 2+ years in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail and organizational skills.
• Must be at least 18 years of age.

Responsibilities

• Educate guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Attention to detail

Multitasking

Fast-paced environment

Education

High school diploma or equivalent

Tools

Electronic shelf label systems

Inventory management technology

AI-enabled retail tools

Job description

The Fresh Market is seeking a Guest Service Specialist to lead front-end hospitality, guest flow, and cash operations. You will set an example by maintaining efficiency, merchandising displays, and executing cash office controls to ensure every guest departs with an exceptional impression.

You will educate guests, manage checkout efficiency, and supervise the guest service team while upholding brand standards and sanitation. This role emphasizes hospitality, teamwork, and a guest-first approach.