Guest Experience Lead — Front-End & Checkout

Fresh Market Inc.; Spartanburg (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Team Member Discount

Early Earn Wage Access

401K with company match

Financial Wellness Program

Personal time off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Pet insurance discounts

Job summary

The Fresh Market is seeking a Guest Service Specialist to be the store’s front-end point person for hospitality, guest flow, and cash operations. You lead by example with efficiency, front-end displays, and adherence to cash office controls, ensuring every guest has an exceptional last impression.

Bring 2+ years in retail, grocery, restaurant, or hospitality, and strong attention to detail. The role requires flexible scheduling, including weekends and holidays, and offers comprehensive benefits.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills and ability to multitask.
• Must be at least 18 years old.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while backups are minimized.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team as scheduled to maintain sanitation and cleanliness at the front end and guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.

Skills

Customer service

Cash handling

Front-end operations

Team leadership

Education

High school diploma or equivalent

Tools

Electronic shelf label systems

Job description

The Fresh Market is seeking a Guest Service Specialist to be the store’s front-end point person for hospitality, guest flow, and cash operations. You lead by example with efficiency, front-end displays, and adherence to cash office controls, ensuring every guest has an exceptional last impression.

Bring 2+ years in retail, grocery, restaurant, or hospitality, and strong attention to detail. The role requires flexible scheduling, including weekends and holidays, and offers comprehensive benefits.