Guest Experience Lead - Front Desk with Cross-Training

La Quinta Inn & Suites by Wyndham Bardstown; Bardstown (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dental, Vision, Life Insurance

401(k) with company match

Travel Discounts

Employee Referral Bonuses

Free Telehealth (MDLIVE)

Daily Pay (ZayZoon)

Welcoming team-driven workplace

Job summary

La Quinta Inn & Suites Bardstown is seeking a Front Desk Agent who brings a friendly, guest-focused approach to check-in/check-out and daily interactions. The role offers cross-training into other departments, giving you exposure to hotel operations and growth within a supportive, team-driven environment.

You will handle guest registrations, payments, and inquiries, while delivering exceptional service and resolving issues to ensure a positive stay.

Qualifications

• Guest service experience preferred.
• Strong attention to detail.
• Team player with a positive, professional attitude.
• Excellent organizational skills.
• Strong written and verbal communication skills.
• Ability to multitask and stay calm in a fast-paced environment.

Responsibilities

• Greet guests warmly and efficiently during check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing as needed.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner.
• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction.
• Deliver high standards of service to consistently exceed guest expectations.
• Anticipate guest needs and provide proactive service.
• Implement creative solutions while following brand standards.
• Maintain knowledge of hotel offerings, including amenities, room categories and rates, packages and promotions.
• Build strong, professional relationships with guests, clients, and groups.

Skills

Guest service

Attention to detail

Team player

Organizational skills

Communication skills

Multitasking under pressure

Job description

La Quinta Inn & Suites Bardstown is seeking a Front Desk Agent who brings a friendly, guest-focused approach to check-in/check-out and daily interactions. The role offers cross-training into other departments, giving you exposure to hotel operations and growth within a supportive, team-driven environment.

You will handle guest registrations, payments, and inquiries, while delivering exceptional service and resolving issues to ensure a positive stay.