Guest Experience Agent - Front Desk

Holiday Inn Express; Middlesborough (KY); On-site; USD 25,000 - 42,000; Full time

Job summary

Holiday Inn Express Middlesboro is seeking a friendly Front Desk Agent to welcome guests and handle check-in/check-out efficiently. You will assist with reservations, answer inquiries, and provide information about local attractions, while maintaining a clean lobby and adhering to hotel procedures.

Guest service is our priority, with opportunities to upsell rooms and ensure a smooth, secure stay for all guests. Physical tasks include standing and occasional lifting as part of daily duties.

Qualifications

• High school diploma or equivalent is required.
• At least one year of front desk/guest services experience preferred.
• Ability to stand for long periods and assist guests as needed.

Responsibilities

• Greet guests warmly and check them in/check them out.
• Answer phones and assist with guest inquiries promptly.
• Provide information on hotel services and room locations.
• Process payments and manage reservations with systems.
• Upsell rooms when appropriate to support hotel revenue.
• Maintain a clean, organized lobby and front desk area.
• Follow safety procedures and report issues to management.

Skills

Customer service

Communication

Phone etiquette

Upselling

Education

High school diploma or equivalent

Tools

Property management systems

Reservation/payment systems

Job description

Holiday Inn Express Middlesboro is seeking a friendly Front Desk Agent to welcome guests and handle check-in/check-out efficiently. You will assist with reservations, answer inquiries, and provide information about local attractions, while maintaining a clean lobby and adhering to hotel procedures.

Guest service is our priority, with opportunities to upsell rooms and ensure a smooth, secure stay for all guests. Physical tasks include standing and occasional lifting as part of daily duties.