Front Desk Agent - Guest Experience Guru

La Quinta Inn & Suites by Wyndham Bardstown; Bardstown (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Voluntary Benefits

401(k) with company match

Travel Discounts

Employee Referral Bonuses

Telehealth (MDLIVE)

Daily Pay through ZayZoon

Team-driven workplace

Job summary

La Quinta Inn & Suites Bardstown is seeking a Front Desk Agent to warmly greet guests, manage check-ins/outs, and handle reservations with professional service. You will verify billing, communicate room details, and assist guests with requests in a friendly manner.

Join an award-winning hospitality team and enjoy benefits like voluntary plans, 401(k) with company match, travel discounts, and daily pay options while helping deliver outstanding guest experiences.

Qualifications

• Guest service experience preferred.
• Strong attention to detail.
• Team player with a positive, professional attitude.
• Excellent organizational skills.
• Strong written and verbal communication skills.
• Ability to multitask and stay calm in a fast-paced environment.

Responsibilities

• Greet guests warmly and efficiently during check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing as needed.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner.
• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction.
• Deliver high standards of service to consistently exceed guest expectations.
• Anticipate guest needs and provide proactive service.
• Implement creative solutions while following brand standards.
• Maintain knowledge of hotel offerings: amenities, room categories, rates, packages and promotions.
• Build strong, professional relationships with guests, clients, and groups.
• Provide local area recommendations and information.

Skills

Guest service

Attention to detail

Team player

Organizational skills

Written & verbal communication

Multitasking

Calm under pressure

Job description

La Quinta Inn & Suites Bardstown is seeking a Front Desk Agent to warmly greet guests, manage check-ins/outs, and handle reservations with professional service. You will verify billing, communicate room details, and assist guests with requests in a friendly manner.

Join an award-winning hospitality team and enjoy benefits like voluntary plans, 401(k) with company match, travel discounts, and daily pay options while helping deliver outstanding guest experiences.